I didn't get a shipping message after a week, so I called the 1-800 number and spoke to a real person who checked on my order number and told me to expect a shipping notice later that week and to call back if I didn't hear from them by Friday at 4pm. By Thursday, I had a shipping notice with tracking and the sewing machine was delivered to my front door a few days later. Sewing machine works great and I would order from The Quilt Store again.