Returns, Exchanges & Refund Policy

THE QUILT STORE

Satisfaction Guaranteed
We strive to exceed your expectations. If you are not 100% satisfied with your purchase, please contact us and we will make it right.

Return Policy

• All cut yardage is final sale and cannot be returned.
• Sewing machines and special orders are subject to a 25% restocking fee.

• Other products may be returned for store credit within 30 days of the original purchase date. Items must be unopened, in original packaging, and in like-new condition, and must be accompanied by the original proof of purchase.

• Please Note: Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Class Registration Policy

• Registration is accepted on a first-come, first-served basis.
• Full payment of class and kit fees is required at the time of registration.
• Class registration fees are non-refundable.
• If a class is cancelled by The Quilt Store, all registrants will be contacted and offered a full refund or the option to transfer to an alternate session.

Return Process

• A Return Authorization is required prior to sending any items back.

• Please contact us at info@thequiltstore.ca or call 1-888-853-7001 to request authorization.

• Please allow 24–48 hours for a response.

• When contacting us, please include your name, order number, a short description of the issue, and photos if applicable to help us assist you as quickly as possible.
• All returns must be securely packaged. We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.

Damaged or Missing Items

• Any items that are damaged in transit or missing from your shipment must be reported within 7 days of receipt to be eligible for a resolution.

• While we take great care in packaging all orders, once a shipment has been handed over to the carrier, it becomes the responsibility of the shipping provider. In the event of damage caused during transit, a claim must be filed with the carrier, which may take time to process.

• We will gladly assist you through the claims process and advocate on your behalf; however, refunds or replacements cannot be issued until the carrier has completed and closed the claim.